Last Updated: 3/23/2020
We will continuously update this webpage as new information is available. Please visit the CDC or contact your own medical care provider for personal healthcare advice and recommendations.
In the current environment, we felt it important to update you on the situation with COVID-19 (the coronavirus), and the steps we are taking to ensure the health and safety of you and your pet. First, let us assure you that we will be open as much as possible. Pets get sick and they need our care. We are committed to caring for our clients and patients while taking the necessary steps to protect everyone’s safety!
Please visit our information regarding virtual appointments here.
As always, we are want to prioritize the health and safety of our clients and patients. If there is a special accommodation that will allow us to serve you, please call our office. For example, we would be happy to bring your prescriptions and food to you in your car and check you out curbside.
As always please contact our office with questions or concerns.
Changes in our Operations
NEW HOURS OF OPERATION:
Beginning Wednesday, March 25, 2020, we will be open M-F from 8 am-5:30 pm and Saturday from 8 am-4 pm. This new schedule is a temporary adjustment due to the additional procedures we are taking in light of COVID-19. We anticipate returning to our normal business hours as soon as possible.
Please be patient with us at this time. We are making many changes to make sure we can care for our clients, patients, doctors, and staff. This may lead to delayed appointments and longer phone call waiting periods.
Sunday Appointments with Dr. Pitcairn (Limited)
Dr. Pitcairn will be offering a limited number of routine, non-emergent appointments on Sunday, April 5, 12, & 19 from 12pm-4pm. As the office will only be staffed by Dr. Pitcairn and a small staff, we will not be answering the telephone.
Please call our office to schedule your routine appointment today! Safety precautions, as outlined below, will still be in full effect.
LIMITED BUILDING ACCESS:
Beginning Monday, March 23, 2020, we are unable to allow any clients/owners into our building. In order to protect the safety of our Doctors, team members, and our clients we will ask you to please NOT enter our building.
In an attempt to still have you present with your pet and maintaining social distancing for sick visits, we will make alternative arrangements for your pets’ appointment. For example, you may be able to stand outside of a window and speak to our Veterinarians during the exam.
Should you or your pet have needs for end of life care, we will make appropriate arrangements on a case by case basis. Please contact our office so we can best care for you and your pets.
RESCHEDULING ROUTINE CARE:
At the doctors’ discretion, we will be asking elective surgeries to postpone and we will be moving routine exam and vaccine appointments out for now. Exceptions to this would include physical exam and vaccine appointments that need a Rabies vaccine or puppy and kitten visits. All others should be rescheduled out to May 15th or later, for now.
Given the quickly changing schedules of our appointments, doctors, and team, we are unable to guarantee requests for seeing specific doctors but will do our best to honor your preferences given the staff that are on each day.
We are unable to board healthy pets and any client calling to schedule medical boarding will need to be reviewed by a Doctor for approval. Please know we are still able to accommodate hospitalized, sick patients. All pets being admitted to the hospital will be unable to keep any leashes, collars, beds, food etc. Doctors may be doing discharges over the phone and not meeting with you in person, at the doctor’s discretion.
PAYMENT PROCESSING – PHONE PREFERRED
We will be making our best effort to collect payment for products and services over the phone. This will limit the amount of interaction between staff and clients, thereby limiting any potential spread of germs.
CONTINUING TO RUN A CLEAN OPERATION:
As an operating medical hospital, we have continually refined and improved our ability to provide a clean and sterile environment. As a matter of strict protocol, we wipe down surfaces and our common areas throughout the day with sanitizing products and our staff is compliant with medical standard practices as far as hand-washing and sanitation.
We have significantly increased the cleaning and sanitization of our building. We have also begun wearing personal protective equipment, including gloves and masks. Having experience in preventing the spread of other infectious diseases, we will continue to follow professional guidance in maintaining clean and effective operations.
THE FACTS REGARDING PETS:
There is currently no evidence that animals, including pets, can be infected with the coronavirus, and no evidence that animals can even spread the virus. Regardless, The CDC wants pet owners to be prepared as the number of confirmed coronavirus cases continues to rise. While this may be a worst-case scenario, understand that if pet owners are ever asked to self-quarantine or become ill due to the coronavirus, the CDC recommends:
1. Maintain separation and avoid direct contact with pets and other animals, including petting, snuggling, being kissed or licked and sharing food.
2. Try to make alternative arrangements for someone to look after pets in case you become ill.
3. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a face mask.
4. Have a “pet preparedness plan” in case of emergencies or quarantine: a.) Make sure you have enough food and product to care for pets’ needs.
b.) Identify a family member or friend who can care for pets if you or someone in your house becomes ill.
c.) Have crates, food and extra supplies on hand for quick movement of pets.
d.) Keep all animal vaccines up to date in the event boarding becomes necessary and make sure your keep documentation of the up to date vaccines.
e.) Ensure all medications are documented with dosages and administering directions. Including the prescription from your veterinarian is also helpful.
f.) Have an identification collar for your pet with ID tag and microchip.
g.) Service animals should be permitted to remain with their handlers.
NOTE: The coronavirus vaccine for dogs is distinctly different from COVID-19, and animals do not need to wear a face mask to be protected from COVID-19.
In a study Idexx, one of our suppliers for laboratory diagnostics saw no cases of COVID-19 in dogs and cats. Read more here.