Last Updated: 5/28/2021
We will continuously update this webpage as new information is available. Please visit the CDC or contact your own medical care provider for personal healthcare advice and recommendations.
In the current environment, we felt it important to update you on the situation with COVID-19 (the coronavirus), and the steps we are taking to ensure the health and safety of you and your pet. First, let us assure you that we will be open as much as possible. Pets get sick and they need our care. We are committed to caring for our clients and patients while taking the necessary steps to protect everyone’s safety!
June 1, 2021 – Update
After more than a year of restrictions from the COVID-19 pandemic and State of Massachusetts guidelines easing, we are writing to provide you an update on our hospital’s new procedures and practices. Due to individual circumstances of our team and our clients, we have guidelines we hope we can all embrace and follow together.
As always, we will prioritize the health and safety of our clients and patients.
As always please contact our office with questions or concerns.
Limited In-Office Appointments
Most of our doctors will be available for in-person office visits. An ongoing assessment and decision, prioritizing the comfort and safety of each doctor, will determine a doctor’s availability for in-person appointments.
In-Office Appointment Protocol
- All appointments will have to check-in curbside. Clients will be asked to wait in their vehicles or outside until your exam room is ready or nearly ready.
- A limited number of clients will be brought into the waiting room. Clients will be brought into their exam rooms in the order in which their appointments are scheduled and based on the exam room availability of each doctor. Wait times may vary by the doctor.
- At the conclusion of your visit, all clients will exit through the side door of our building, creating one-way traffic, limiting potential exposure to those on our team still at risk.
- All clients will be discharged and cashed out curbside.
- We will continue to offer curbside service as our primary model of care and for clients who do not wish to enter the building.
- All prescription and food pickups, lab sample drop-offs, surgery or hospital care admissions, and veterinary technician appointments will remain curbside.
- Weather permitting, we will offer a limited number of outdoor office visits under our canopy tents. These will be restricted to annual physical exams for canines only.
Face Coverings & Social Distancing
- Everyone in the building will be required to wear a face mask that covers both their mouth and nose.
- Everyone must keep socially distanced, maintaining 3 feet or greater between anyone who is not a member of their household.
- Masks and social distancing are mandatory regardless of vaccination or other health status. If you are unable to comply, we invite you to leverage our curbside care offering.
CONTINUING TO RUN A CLEAN OPERATION:
As an operating medical hospital, we have continually refined and improved our ability to provide a clean and sterile environment. As a matter of strict protocol, we wipe down surfaces and our common areas throughout the day with sanitizing products and our staff is compliant with medical standard practices as far as hand-washing and sanitation.
We have significantly increased the cleaning and sanitization of our building. We have also begun wearing personal protective equipment, including gloves and masks. Having experience in preventing the spread of other infectious diseases, we will continue to follow professional guidance in maintaining clean and effective operations.
NOTE: The coronavirus vaccine for dogs is distinctly different from COVID-19, and animals do not need to wear a face mask to be protected from COVID-19.